Vibe Rides General Policies

This section provides general polices and terms of use for the Vibe Rides platform.

3 Steps to Drive with Vibe
Sat, Feb 8, 2020 at 8:41 AM
A Rider Damaged My Vehicle
                                                        A Rider Damaged My Vehicle                         Effective Date: 7 December 2019                 ...
Tue, Feb 4, 2020 at 2:56 PM
Background Check
Effective Date: 7 December 2019                         Questions this article answers: - How much is a background check? - Is a background check req...
Tue, Feb 4, 2020 at 3:56 PM
Cleaning Fees Associated with Service Animals
Effective: 07 December 2019  Riders cannot be charged cleaning fees for shedding by their service animals. Riders will be refunded any cleaning fees charg...
Tue, Feb 4, 2020 at 4:11 PM
Complaints and Disputes
Effective: 07 December 2019  If you are a Rider and have any comments, feedback or a complaint regarding the Rider App, our services, Transportation Serv...
Tue, Feb 4, 2020 at 4:13 PM
DRIVER FATIGUE MANAGEMENT POLICY
ENGLISH                                                 DRIVER FATIGUE MANAGEMENT POLICY                      Policy objective                      We are c...
Thu, Jan 23, 2020 at 10:27 AM
​Driver Suspension and Disqualification Policy
 Effective: 07 December 2019                                                                     As part of our commitment to safety, we may temporarily s...
Tue, Feb 4, 2020 at 5:17 PM
Equal Opportunity / Non-discrimination Policy
Effective: 07 December 2019                                                                          Vibe Rides seeks to ignite opportunity by setting t...
Tue, Feb 4, 2020 at 5:19 PM
Firearms Prohibition Policy
Effective: 07 December 2019                         Our goal is to ensure that everyone has a safe and reliable ride. That's why Vibe Rides prohibits r...
Tue, Feb 4, 2020 at 5:42 PM
How to Report a Service Animal Complaint
Effective: 07 December 2019                                                                     If a rider has an issue related to his or her service an...
Tue, Feb 4, 2020 at 5:21 PM