Riders:
If you are a rider, your rate is an average based on your last 500 trips or from the total number of rated trips if you haven'd had 100 trips yet.
If your rating is lower than the minimum average rating in your city, you will be notified via email. Riders will have 30 days from the date of notification to improve their rating. The improvement must meet or exceed the previous average for that drivers city. Upon completion of your "Notification Period," you will be notified via email (or app notification) of our decision to "re-activate" or "permanently disqualify" your account.
Riders who fail to improve their star rating within the allotted time may lose access to the Vibe Rides - Rider app.
Drivers:
If you are a driver, your rating is an average rating based on your last 500 rated trips, or from the total number of rated trips if you haven’t had 100 rated trips yet.
If your rating is lower than the minimum average rating in your city, you will be notified via email. Drivers will have 30 days from the date of notification to improve their rating. The improvement must meet or exceed the previous average for that drivers city. Upon completion of your "Notification Period," you will be notified via email (or app notification) of our decision to "re-activate" or "permanently disqualify" your account.
Drivers who fail to improve their star rating within the allotted time may lose access to the Vibe Rides - Driver app.