Effective: 07 December 2019       

If a rider has an issue related to his or her service animal—including issues regarding ride cancellations, harassment, or improper cleaning fees—the rider can report the issue to Vibe Rides. 


Once a rider submits a service animal complaint, Vibe Rides specialized support team will investigate the issue and take appropriate action in accordance with Vibe Rides Technology Services Agreement and this Service Animal Policy. Vibe Rides specialized support team will then make a reasonable and good faith effort to notify the rider within a week of the outcome of the investigation and the actions taken. 


To file a service animal complaint select the link through the “Help” link on the Vibe Rides website or send an email from your account to claims@viberides.com