If you are a Rider and have any comments, feedback or a complaint regarding the Rider App, our services, Transportation Services or a driver, please contact us by emailing our customer service team at support@viberides.com
                       

If you are a Driver-Partner and have any comments, feedback or a complaint regarding the Driver App, our services, Transportation Services or a Rider, please contact us by emailing our customer service team at driversupport@viberides.com

                       

You understand and agree that any complaint or dispute in relation to the fare must be filed within twenty-one (21) days of the trip. You acknowledge and accept that any complaint or dispute filed outside this timeframe will not be considered by Vibe Rides. If you have a concern regarding these Terms please contact us and inform us of the basis of your concerns. We will endeavor to resolve the dispute by negotiation with you. If we cannot settle the dispute, then you agree that you will use best endeavors to agree an appropriate dispute resolution process with us. This does not limit our rights under these Terms, including to limit, suspend, deactivate or cancel your use of the App. We reserve the right to seek injunctive or other equitable relief.